Want to know something about some aspect of Rialto Operation? It’s probably been asked before. Find your answer here. Knowledge is power.

1. General Questions

Yes, the Rialto serves beer, wine and cocktails in addition to energy drinks, various sodas, and good old-fashioned water. Service of alcoholic beverages is of course limited to those 21 years of age and older, and strictly enforced.

We don’t have much in the way of food offerings, but we have a popcorn machine and a fine assortment of chips available for snacking.

For your convenience we have created a Google maps, which can be found HERE, with nearby food and beverage establishments.

Our full calendar is available HERE. This is the best place to find detailed show information and direct links to purchase tickets from our only online sales platform through Ticketmaster.com.

You can also sign up for our email list to directly receive information about our upcoming shows and events.

The Rialto Theatre Box Office is also a great source of information and is reachable at 520-740-1000, 12pm-5pm Tuesday through Saturday. Any additional inquiries can also be made by emailing [email protected].

The Rialto Theatre does not have its own parking. Street parking in the area is metered Monday-Friday until 5pm and subject to availability.

For your convenience we have created a Google maps, which can be found HERE, with nearby parking garages, two within 50 yards of the front entrance as well as nearby food and beverage establishments.

The Rialto Theatre is located at 318 E Congress St.

For your convenience we have created a Google maps, which can be found HERE, with nearby food and beverage establishments as well as the locations of nearby parking garages, including two within 50 yards of the front entrance.

The Rialto Theatre Foundation, providing entertainment at The Rialto Theatre and 191 Toole, is a 501 (c)(3) non-profit organization dedicated to the stewardship of the historic Rialto Theatre and to offering the most diverse possible array of entertainment for Tucson and its valued guests. We understand that entertainment comes in all forms such as bands, comedy, drag shows, speakers and the occasional film screening. We strive to create lifelong, positive memories for guests to guarantee the most enjoyable concert experience.

We strive to make the Rialto safe for all patrons and we ensure that each show has a substantial security presence that is commensurate with the nature and number of attendees. The best guideline here is to know your child and what they can handle at their age. Any security or conflict issues that comes up during the course of a show will be handled professionally with an emphasis on protecting the patron.

2. Ticketing

Rialto Theatre show seating falls into the following categories:

  • Reserved Seating, meaning that every ticket represents an assigned seat chosen by you during your purchase.
  • General Admission Seating**, meaning there isn’t assigned seating, but there will be enough seats for all in attendance.
  • General Admission with Reserved Seating, meaning the floor in front of the stage will be standing room only but the balcony will be available for seating. GA or RS ticket type is decided by you at the time of your ticket purchase.
  • General Admission, which essentially means “Standing Room Only.”

We also make seating available to anyone with special needs – ie, you recently broke your leg, or you’re pregnant or you have a disability and would like to sit down. Please click HERE for more details.

** For General Admission shows there will occasionally be seats made available at the back of the main floor area or in the balcony on a first-come first-served basis. The decision to make seating available for GA shows is made on the day of the event and we will not be able to offer seating information ahead of time.

Usually meeting the artist is not possible unless there’s an officially arranged meet-and-greet. Some artists offer VIP meet-and-greets at a higher ticket price, which are typically available on Ticketmaster.com or the artist’s fan club and website.

The Rialto Theatre does not sell backstage passes that guarantee the opportunity to meet artists.

Will Call tickets are available for pick-up 1 hour prior to the door time on the night of the show. We cannot guarantee tickets can be printed or picked up any sooner than this time frame.

Our Box Office staff would be happy to assist you with your ticket purchase during other events. However, please keep in mind they may be busy assisting other guests in matters regarding that evenings event. The best time to purchase your tickets will be before the venue doors open for the evening and once the headliner has started their set.

We do not sell tickets on Tickets On Sale, Seat Geek, Stub Hub, Vivid Seats or any other third party resale sites nor do we have the ability to assist with any third party purchasing issues. If you have any questions or concerns, please feel free to call or email us and ask before you purchaseEmails can be directed to [email protected].

We strongly suggest you purchase tickets only from the box office directly, Ticketmaster.com,  RialtoTheatre.com and local Bookman’s locations.

The Rialto Theatre does not advise purchasing tickets from craigslist, ebay, third party ticket resellers/scalpers, street vendors, or other private parties and cannot guarantee the validity and subsequent admission on such tickets. We are not responsible for refunds in the event of a show reschedule or cancellation of any third party purchased tickets. The Rialto Theatre is not responsible for account/ticket issues taking place due to third party purchasing, and all inquiries must instead be directed to the third party that was purchased from by the purchaser themselves.

Tickets to all Rialto Theatre and 191 Toole shows can be purchased directly from Ticketmaster.com, RialtoTheatre.com and at local Bookman’s locations. We also provide options to purchase tickets in person or over the phone at the Rialto Theatre Box Office on 318 E Congress St.

Our normal box office hours are Tuesday thru Saturday 12pm-5pm and can be reached by phone at 520-740-1000. We are also open later during show nights for a limited time.

The Rialto Theatre strongly suggests you purchase tickets only from the box office directly, Ticketmaster.comRialtoTheatre.com and local Bookman’s locations.

The Rialto Theatre does not advise purchasing tickets from craigslist, ebay,  street vendors, third party ticket resellers/scalpers (Tickets On Sale, Seat Geek, Stub Hub, Vivid Seats etc.) or other private parties, and cannot guarantee the validity and subsequent admission on such tickets. We are not responsible for refunds in the event of a show reschedule or cancellation of any third party purchased tickets. The Rialto Theatre is not responsible for account/ticket issues taking place due to third party purchasing, and all inquiries must instead be directed to the third party that was purchased from by the purchaser themselves. 

If you have any questions or concerns, please feel free to call or email us and ask before you purchase. Emails can be directed to [email protected].

If you’re having an issue on the night of a show, ask to speak to a manager and we will do our best to make things right. 

If it’s before the show has happened, please email us at [email protected] or call us at (520) 740-1000 during box office hours and we’ll get it straightened out for you. If we miss your call, please leave a voicemail and we will get back with you as soon as possible.

We are happy to assist! For reserved/seated shows, tickets can be purchased from the box office directly at 520-740-1000.

For General Admission shows, we have an ADA section available for every show. You simply need to request assistance from a member of security staff when you arrive.

Please contact the box office at 520-740-1000 or [email protected] for further assistance.

The Rialto Theatre does not grant refunds or exchanges for any currently scheduled shows. 

For rescheduled events:  Original tickets are still valid for the new date, or you may opt for 100% refund if you are not able to attend the new date. Redeemable 30 days from the announced reschedule. 

For cancelled events: Purchasers for events that have been cancelled will receive a 100% refund on their tickets. Refunds will be issued from the original location of purchase. Please contact [email protected] with any questions.

3. House Policies

The Rialto Theatre does not allow patrons to bring weapons or items that can be used as weapons into the Theatre. 

This includes, but is not limited to the following:

  • Wallet Chains
  • Carabiners
  • Knives of any variety
  • Spiked Chokers or Bracelets
  • Brass Knuckles
  • Firearms

When you come to a show you are always given the option of returning such items to your car. If you elect not to do so, we take the items and do not return them after the show.

While the opportunity to accommodate this request is rare, all you have to do is ask! We may be able to accommodate this request on the night of the show in question.

Usually meeting the artist is not possible unless there’s an officially arranged meet-and-greet. Some artists offer VIP meet-and-greets at a higher ticket price, which are typically available on Ticketmaster.com or the artist’s fan club and website.

The Rialto Theatre does not sell backstage passes that guarantee the opportunity to meet artists.

We do not sell tickets on Tickets On Sale, Seat Geek, Stub Hub, Vivid Seats or any other third party resale sites nor do we have the ability to assist with any third party purchasing issues. If you have any questions or concerns, please feel free to call or email us and ask before you purchaseEmails can be directed to [email protected].

We strongly suggest you purchase tickets only from the box office directly, Ticketmaster.com,  RialtoTheatre.com and local Bookman’s locations.

The Rialto Theatre does not advise purchasing tickets from craigslist, ebay, third party ticket resellers/scalpers, street vendors, or other private parties and cannot guarantee the validity and subsequent admission on such tickets. We are not responsible for refunds in the event of a show reschedule or cancellation of any third party purchased tickets. The Rialto Theatre is not responsible for account/ticket issues taking place due to third party purchasing, and all inquiries must instead be directed to the third party that was purchased from by the purchaser themselves.

The Rialto Theatre does not grant refunds or exchanges for any currently scheduled shows. 

For rescheduled events:  Original tickets are still valid for the new date, or you may opt for 100% refund if you are not able to attend the new date. Redeemable 30 days from the announced reschedule. 

For cancelled events: Purchasers for events that have been cancelled will receive a 100% refund on their tickets. Refunds will be issued from the original location of purchase. Please contact [email protected] with any questions.

Re-entry is never permitted for guests under the age of 21. For guests of legal drinking age, it depends on the show, but as with most theatre-sized concert venues, re-entry is usually not allowed. Please keep this in mind when planning your evening.

Most shows at Rialto Theatre are All Ages, but we have some informal recommendations – it’s generally not a good idea to bring a child younger than 6 to any show to avoid potential disruptions to other guests (unless it is a show intended for children, such as Dinosaur World). If a younger child must be in attendance, any child over the age of 2 should have a ticket purchased for entry. We also highly recommend hearing protection.

To provide a safer environment for the public and significantly expedite fan entry into our venues, Rialto Theatre & 191 Toole will be instituting a clear bag policy on March 1st, 2022.

The policy limits the size and type of bags that may be brought into our venues. The following is a list of bags that will be accepted for entry:

  • Bags that are clear plastic or vinyl and do not exceed 12” x 6” x 12”
  • One-gallon clear plastic freezer bags (Ziploc bag or similar)
  • Small clutch bags, approximately 5” x 7”

All bags subject to search.

Clear bags are available for sale at the box office.

No smoking of any kind is permitted inside the Theatre, this includes eCigs and other vape products. You may smoke freely outside on the Patio.

4. Seating

Rialto Theatre show seating falls into the following categories:

  • Reserved Seating, meaning that every ticket represents an assigned seat chosen by you during your purchase.
  • General Admission Seating**, meaning there isn’t assigned seating, but there will be enough seats for all in attendance.
  • General Admission with Reserved Seating, meaning the floor in front of the stage will be standing room only but the balcony will be available for seating. GA or RS ticket type is decided by you at the time of your ticket purchase.
  • General Admission, which essentially means “Standing Room Only.”

We also make seating available to anyone with special needs – ie, you recently broke your leg, or you’re pregnant or you have a disability and would like to sit down. Please click HERE for more details.

** For General Admission shows there will occasionally be seats made available at the back of the main floor area or in the balcony on a first-come first-served basis. The decision to make seating available for GA shows is made on the day of the event and we will not be able to offer seating information ahead of time.

We are happy to assist! For reserved/seated shows, tickets can be purchased from the box office directly at 520-740-1000.

For General Admission shows, we have an ADA section available for every show. You simply need to request assistance from a member of security staff when you arrive.

Please contact the box office at 520-740-1000 or [email protected] for further assistance.

5. Booking Information

All talent inquiries can be submitted to [email protected]. You can also mail a press kit to P.O. Box 1728, Tucson, AZ 85702 Attn: Booking.

Please do not stop by the Theatre or expect to discuss your band with anyone in person. Phone calls are also discouraged.

6. Volunteer or Employment information

We always appreciate the extra help if we have the availability! If you are interested in being an intern or volunteering, you are more than welcome to reach out via the Contact page or email [email protected] for more information.

While we don’t frequently have job openings, you are more than welcome to drop off your resume or fill out an application at the Box Office Tuesday-Saturday 12pm-5pm, or express interest via email at [email protected]. Anyone is welcome to put in an application to work at the Rialto Theatre. We will pass all information along to the appropriate hiring manager.