What’s the deal with all those service fees?

Providing a secure and easy-to-use ticketing service is a priority of ours, but it presents certain costs – printing, service provider, box office labor, ticket stock, credit card fees, etc. To recoup those costs, we apply fees to ticket purchases.

Without boring you with a dissertation on the ticket fee puzzle (that people way smarter than us have yet to figure out), it is simply the case that ticketing fees are part of the live music business for reasons that are surprisingly complicated. A sticky wicket! But if you ever buttonhole us in a bar and want an in-depth answer, it’s something we may explain to you in greater detail than you ever thought possible. So don’t do that.

What is your smoking policy? What about eCigs?

No smoking of any kind is permitted inside the Theatre. You can smoke outside on the Patio or not at all. We know that eCigs aren’t really bothersome to other patrons but we still ask that you please smoke them outside just like any other smoking product. We are not doing that to hassle you, man. We swear. Chillbros all the way, but don’t cross us!

Is re-entry to the Rialto allowed once I come through the door?

Re-entry is never permitted for guests under the age of 21. For guests of legal drinking age, it depends on the show, but as with most theatre-sized concert venues, re-entry is usually not allowed. Please keep this in mind when planning your evening.

I am having issues accessing my order or tickets.

It’s important to us that our valued guests have a satisfactory experience. If you’re having an issue on the night of a show, ask to speak to a manager and we will do our best to make things right. If it’s before the show has happened, please call us at (520) 740-1000 during box office hours and we’ll get it straightened out for you. If we miss your call, please feel free to leave a voicemail and a representative will get back with you as soon as possible.

Can I pick up my Will Call tickets in advance?

Will Call tickets are available for pick-up 1 hour prior to the door time on the night of the show. We cannot guarantee tickets can be printed or picked up any sooner than this time frame.